⏰ Full time

Outbound Customer Experience Agent

🏢

Peoples Ford

                    Location
                    📍 Falkirk, United Kingdom
                

                    Posted
                    📅 June 11, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

Outbound Customer Experience Agent at Peoples Automotive group - Falkirk
We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as an Outbound Customer Experience Agent based in Falkirk. We are a small but close-knit team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! In a fast paced environment where the customer is at the heart of everything we do, our Outbound Customer Experience Agents play a vital role in handling all outbound telephone enquiries.
Responsibilities
Reporting to the Customer Experience Manager, responsibilities will include:
Dealing with all outbound customer calls in a professional and friendly manner
Support in the upsell of additional products and services
Work towards appointment and conversion targets
Management of MOT and Service reminders and Service follow-up calls to ensure ...
                

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Job Details

⏰

Employment Type

Full time

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