OTC Collection Analyst

Your Role

• Perform tasks and follow instructions assigned by the supervisor
• Work in a results-oriented environment, meeting KPIs defined by the company and management for the pricing project
• Prepare reports such as Bad Debt reports and Forecasts related to the pricing project
• Participate in conference calls to support dispute resolution related to the pricing project
• Collaborate closely with the Cash Application team to gain full visibility of customer accounts
• Proactively contact customers to resolve pricing-related disputes
• Collect customer documentation through HighRadius, emails, portals, payment confirmations, and other available tools
• Analyze, create, and manage dispute cases, updating reason codes and gathering relevant information from internal tools and customer inputs
• Verify data accuracy in systems using internal records and customer-provided ...