Summary Joining the Secret Service, Office of the Director will allow you to serve as a confidential and impartial resource, listening to employee concerns, facilitating informal resolution processes, and identifying systemic issues to drive organizational improvement and enhance workplace effectiveness. For definitions of terms found in this announcement, please click here. Responsibilities The selectee will serve as a Organizational Ombudsman in the Office of the Director. Typical work assignments include: Independently establishing and managing the Ombudsman Program for the agency. Monitoring program progress and evaluating performance against objectives. Identifying training needs and organizes training sessions based on program findings. Providing management and stakeholders with recommendations, tools, and best practices to resolve problems and improve program effectiveness. Reviewing requests for assistance from leaders, managers, and employees. Using independent judgment and di...