Job Purpose

This role leads the delivery of high-quality, accurate, and digitally enabled O2C services while guiding junior team members and ensuring strong compliance, client satisfaction, and operational stability. The position acts as a key driver of exception reduction, automation adoption, and continuous improvement, helping shape a future‑ready, analytics‑led delivery model across the O2C lifecycle.

Role Goals (Outcome Focused)

• Drive Quality, Accuracy & Timeliness
• Ensure first‑time‑right processing and proactive issue prevention across O2C workstream.
• Strengthen stability by reducing errors, delays, and rework through coaching and oversight.
• Elevate Client Experience
• Act as a primary contact for issue resolution, ensuring clear communication, faster turnaround, and improved client confidence.
• Monitor delivery performance and address risks early to maintain service continuity.
• Accelerate Digi...