On‑site - Taguig 1‑3 Yrs Exp High/Senior High School Full‑time

Job Description

Job Title: Order Management - Operational Lead

Category: Digital Customer Experience

Location: Taguig

Required Experience: 2‑3 years

Non‑Negotiable

• At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
• Minimum 2–4 years total BPO experience (voice, non‑voice, or blended)
• Proven experience in managing team performance and meeting KPIs (AHT, CSAT, QA, productivity, etc.)
• Strong people management, coaching, and mentoring skills
• Experience in handling escalations and client concerns
• Excellent communication and interpersonal skills
• Willing to work in shifting schedules, weekends, and holidays if required

Your future duties and responsibilities

• Analyze customer data to provide the client with clean and commonly defined ...