Order Management – Operational Lead (Digital Customer Experience)

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Details

Location: Taguig

Work Setup: 3 days onsite per week

Shift: Night shift

Headcount: 1

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan
• Performance Bonus
• Incentives

Insurance Health & Wellness

• HMO
• Annual Company Trip
• Free Meals
• Sleeping Quarters

About the Role

We are looking for an experienced Order Management Operational Lead who will manage customer order operations, ensure service quality, and drive team performance in a fast-paced digital customer experience environment.

This role is ideal for candidates with background as Contact Center Team Lead, BPO Operations Team Lead, or Customer Experience Team Lead handling voice, non-voice, or...