Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center)

Process orders with correct documents in compliance with policies and procedures.

Be the single point of contact for customers for orders and enquiries.

Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

Review scheduled ship date for each orders and provide ship commit to customer upon request.

Attend weekly business meeting and provide shippable orders for the month.

Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment.

Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.