Job Title: Order Fulfillment AssociateJob Description
The Order Fulfillment Associate processes customer purchase orders in an ERP system, manages orders through the full fulfillment lifecycle using a ticketing and CRM system, and delivers a high level of customer service by resolving inquiries and issues quickly and accurately. This role requires strong attention to detail, clear communication, and the ability to collaborate closely with sales, sales operations, manufacturing, and supply chain teams.
Responsibilities

+ Process customer purchase orders accurately and efficiently in the ERP system, ensuring all details are correctly entered.

+ Review purchase orders against quotes to verify pricing and terms before booking them into the ERP system.

+ Use the company CRM system to manage your work queue and verify customer product certifications.

+ Work with the sales team to obtain approval on drop-ship orders and to verify that discounts listed...