Description

In this exciting role, you will serve as a key point of contact for customers, supporting both customer service and inside sales activities. You will play an essential role in ensuring a smooth order‑to‑delivery process by providing timely information, accurate documentation, and exceptional customer support. Key Responsibilities Respond to customer inquiries via telephone and email, providing accurate and timely information regarding products, pricing, availability, and delivery schedules. Input, process, and maintain customer order information including purchase orders, sales orders, quotes, invoices, service orders, and work orders within internal systems. Generate and download reports as needed to support sales, service, and operational activities. Perform system inquiries related to sales order status, shipping updates, and delivery timelines, ensuring customers and internal teams receive up‑to‑date information. Provide basic instruction and guidance to other c...