Position Overview
What you will enjoy doing
You are responsible to receive and process incoming orders via email, phone, fax or web-shop from existing customers on SAPFurther you have to inform /provide solutions to the customer when required on failed or aborted deliveries, organizing urgent deliveries in critical situationsInforming customers by telephone or e-mail on changes on products, products quantity and any anticipated delay is part of your jobIn addition to that you receive, respond and handle all complaints regarding the shipmentYou will solve urgent requests from customers by aligning with planning and transport teamsCheck incorrect customer request and invoice if requiredFurther you check with Back office and credit teams for updating/including addresses, credit limits and products pricesYou will ensure that deliveries rejected by the customer are properly processed
What makes you great
...