Customer Service / Order Support Specialist (On-Site)
Location: Rochester, MI or Hoffman Estates, IL
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (CST)
Employment Type: 2-year contract with potential for hire
Work Environment: Fully on-site (no remote or hybrid)
Overview
We are seeking a detail-oriented and customer-focused Customer Service / Order Support Specialist to join a fast-paced team supporting technical products and services. In this role, you will serve as a primary point of contact for customers, handling inquiries, processing orders, and ensuring a high level of service through professional communication and efficient problem-solving.
Key Responsibilities

+ Provide exceptional support via phone, email, and other channels to internal and external customers

+ Handle a high-volume workload (team supports ~600 emails and 40–50 calls daily)

+ Process and verify spare parts and repair orders with a high degree of accuracy

+ ...