Led L2/L3 application support for enterprise financial consolidation systems, serving as the primary escalation point for complex technical issues and ensuring high system availability during critical reporting cycles.
Supported monthly, quarterly, and annual financial close processes by troubleshooting consolidation, data load, and calculation issues, enabling accurate and timely financial reporting.
Collaborated with business users, IT teams, and vendors to resolve incidents and implement system improvements while adhering to **ITIL incident, problem, ...