Position Overview
Our Client, a Large Municipal Health Care System company, is looking for an Oracle HCM Solutions Analyst for their New York, NY location.
Responsibilities:
- Lead design workshops with HR operations and HR leadership to define Client H + H's HR service delivery model, case management, routing logic, and SLA framework within Oracle HR Helpdesk.
- Architect and configure Oracle HR Helpdesk including service request categories, case routing rules, escalation workflows, SLA configuration, and agent workspace design reflecting the full complexity of Client + H's multi-union, multi-facility HR inquiry landscape.
- Design routing and escalation logic, including facility-based routing, specific inquiry handling.
- Govern the knowledge base content strategy including employee-facing knowledge articles, FAQ design, and self-service content for Oracle Cloud navigation, scheduling profile inquiries, payro...