Responsibilities

• Support Customer Account and Tax operations, including issue tracking, follow-ups, and resolution with stakeholders
• Coordinate system integration, deployment, and post-implementation (hypercare) support with system integrators and agencies
• Support system configuration, SIT/UAT testing, change requests, and new feature releases
• Engage stakeholders to gather requirements, feedback, and ensure timely responses
• Conduct briefings and training on system updates and new functionalities
• Maintain and update project documentation and SOPs

Requirements

• Diploma in Accountancy, Business, Finance, IT, Systems, or related field
• Interest in Ops-Tech / finance systems roles
• Understanding of finance processes (AR, Taxes, GST)
• Knowledge of financial systems, XBRL, XML, or system implementation is an advantage