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⏰ Full time

Ops Support Specialist

12542 Citicorp Services India Private Limited
Location πŸ“ Pune, India
Posted πŸ“… June 09, 2026
Work Type ⏰ Full time

Position Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, a...
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    Job Details

    ⏰
    Employment Type
    Full time
    πŸ“Š
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    πŸ“
    Location
    Pune, India