The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities:**

+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
+ Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
+ Communicate daily with management on productivity, quality, availabil...