Job Description
Required Skills & Experience

Strong data engineering foundation, including:
Advanced SQL
ETL / ELT pipeline development
Experience with cloud data warehouses (BigQuery preferred)
Workflow orchestration tools (e.g., Airflow or similar)

Prior experience in production or operational support roles
Proven ability to debug complex data issues using logs, metrics, and system traces
Experience conducting root cause analysis and documenting incidents clearly and thoroughly
Comfort working in a rotational support model with onshore/offshore teams
Ability to balance urgent production fixes with ongoing development work
Strong communication skills — able to explain technical issues, impact, and resolution clearly

Nice to Have Skills & Experience

Direct experience in 24/7 production support environments
Familiarity with incident management frameworks and post‑incident best practices
Experience supporting busines...