The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities:**

+ Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
+ Design strategies that generate improvements
+ Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
+ Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks ...