Job Responsibilities Responsible for resolution of customers' enquiries and feedbacks in an efficient, timely and effective manner, providing excellent customer service experience
Communicate efficiently and work with inter-departments for customers' feedback/complaints on service and quality
Manage all service-related jobs and ensuring all the information is properly recorded
Manage all communication channels, including phone calls, email and social media channels
Collate information for operations teams and ensuring all the information have been properly disseminated to all stores such as new menu or promotional items
Consolidate operations related reports
Perform ad-hoc tasks and responsibilities assigned by Operations Service Manager and/or Operations from time to time.
Reviewing CCTV footage and ensure that cashiering procedures are adhered to.
Managing day-to-day loyalty related (CRM) enquiries from members, internal colleagues, departments & stores.
In...