<p>Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service and administrative functions.<br><p>Essential job functions:</p><ul><li>Runs and optimizes the routing/package delivery software (ex.: FRO/DRO) to help optimize P&D service.</li><li>Dispatches couriers to minimize costs and ensure service integrity.</li><li>Tracks service, safety, cost, and quality metrics for the facility.</li><li>Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers).</li><li>Reports, investigates and follows up on schedule delays, accidents, and equipment failures.</li><li>Creates and maintains files for equipment and regulatory compliance.</li><li>Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.).</li><li>May oversee the P&D operation when P&D ...