Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Working closely with your General Manager – while also occasionally acting up in their absence

• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences

• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.

• Responding to guest complaints or concerns in a prompt and professional manner

• Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

What We need from you: