Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.

At IHG Hotels ® we want our guests to relax and be themselves which means we need team members to:

+ **Be you** – by being natural, professional and personable in the way you are with people
+ **Get ready** – by taking notice and using your knowledge so that you are prepared for anything
+ **Show you care** – by being thoughtful in the way you welcome and connect with guests
+ **Take action** – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

FINANCIAL RETURNS

+ Notify management of any malfunctioning telephone equipment or accessories.
+ Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.

PEOPLE