**Job Description**

**Position Summary:**
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

**Job Responsibilities- Other duties may be assigned:**
• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

**Skills and Requirements:**
• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• ...