Position Summary: Provides second level support for AutoZone Store Technical Support concerning
store system issues. Handles problems of a sensitive nature or that require
extensive research to resolve. Provides phone resolution, hardware replacement
and dispatch of on-site technician if necessary. Job Responsibilities- Other duties may be assigned:
• Provides phone resolution, troubleshoot, configures, and verify operation
status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to
resolve.
• Follows documented escalation procedures when needed and thoroughly
document all activities in tickets.
• Provide superior service through fast and prompt interaction with other
groups of support. Skills and Requirements: • Level of formal education: A high school diploma or equivalent (G.E.D.),
may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Scien...