Operations Team Leader

Employer: Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.

Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am – 5:30pm
Salary: £29,000 to £33,000

Main Duties & Responsibilities:

* Handling incoming and outgoing calls and booking jobs into engineers’ diaries

* Double-checking and ordering parts when required

* Managing queries and acting as a point of escalation for the team

* Handling customer complaints and ensuring prompt resolution

* Following up quotations and customer enquiries

* Identifying and pursuing additional sales opportunities

* Leading the engineering team and ensuring customer satisfaction is maintained at all times

* Liaising with customer...