**Description**

**Position Summary**

The Ops Team Lead is a key personnel role on the program support contract. This position serves as the primary interface to the customer’s operations lead and provides day-to-day leadership for a multidisciplinary team of operations planners, situation awareness analysts, meteorologists, and software developers.

**Key Responsibilities**

+ Lead an operational team in a dynamic, high-pressure, high customer-visibility environment.
+ Ensure team positions are fully staffed with trained and qualified specialists.
+ Create, manage, and adjust crew schedules, including non-standard shifts (nights/weekends).
+ Communicate position requirements and evaluate performance to ensure personnel meet and maintain proficiency.
+ Maintain team morale and foster a culture of operational excellence and accountability.
+ Ensure quality control of all team products and deliverables.
+ Work directly with customer coun...