Position Overview
The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institutionDesign strategies that generate improvementsReview processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regula...