All About The Role

We are looking for an organised and customer-focused person to join our team and play a key role in supporting the work of the Information Governance team.

The role will log incoming requests accurately, ensuring all required details are captured and tracked through to completion. You will need to validate and acknowledge requests as well as identify, locate and retrieve relevant records across council systems. This may mean locating records from children's social care, adult social care or education which can contain very sensitive personal data. You will need to ensure that this is handled securely and confidentially whilst making these records ready for review. You will need to organise and name files as well as removing duplicates where possible so that our team can quickly and efficiently prepare these for disclosure. You will also need to respond to customer queries by phone/email, using clear and professional language and signposting to...