Transcription Operations Supervisor - Western Cape

Way With Words is seeking an energetic, dynamic, language lover to work with our Head of Transcription Operations in managing the day-to-day operations of Way With Words' transcription and captioning service areas.

Job Specification

The role includes:

1. Client and supplier liaison (telephonic, email and in-person)

• New and existing client correspondence;
• Client queries and complaints;
• Onboarding of clients to system;
• Account management of standard and Key Account clients;

• Assigning recordings to contractors;
• Liaison regarding file information, file rates, flagging issues with files;

• Liaison with tech team for workflow system bugs and fixes, updating requirements, liaison with various teams in this regard;
• Pr...