Job description: Core Responsibilities: Supervise operations in assigned terminal during shift duty. Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty. Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal. Ensure intra-terminal and/or inter-terminal trolley transfers. Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal. Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal. Attend to customer complaints and escalation when required. Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment. Periodic Duties: Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers. Conduct schedule operations/safety/securi...