Operations Supervisor - Outbound Collections (Laguna) | Onsite

Job Openings Operations Supervisor - Outbound Collections (Laguna) | Onsite

About the job Operations Supervisor - Outbound Collections (Laguna) | Onsite

Training Location: BGC, Taguig (2 weeks, candidate's expense)

Employment Type: Full-Time

Start Date: ASAP

Commission: Uncapped

HMO Coverage: Day 1

Responsibilities:

• Supervise and coach a team of outbound collections agents to achieve performance targets.
• Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
• Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
• Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
• Collaborate with internal departments and leadershi...