Oversee the full process of training operations, including planning, scheduling, resource allocation, and delivery. Ensure all training jobs are executed efficiently, on time, and in compliance with internal procedures and global requirements.



Manage and allocate workload within the team and ensure effective resource planning across training programs.



Coach, mentor, and evaluate team performance; support capability development and succession planning.

Oversee trainer allocation and utilization (internal & external trainers). Ensure trainer readiness, qualification, and performance meet required standards.

Work closely with Sales and other departments to ensure alignment between customer expectations and delivery capability.

Proactive in working with the Sales team, relevant persons and superiors to solve the issue 

Ensure consistent, high-quality customer experience across all training services. ...