Overview ROLE PURPOSE: The role is responsible for the day‑to‑day line management activity of a number of colleagues. This will include leading, coaching, motivating, supporting and delivering colleagues, to deliver operational requirements and ensure all regulatory quality and process requirements are met to ensure the right customer outcomes. Qualifications Ideally educated to GCSE/NVQ level 3 or equivalent Numerate and literate, ideally grade C or above in GCSE English and Maths 5+ years’ experience in a customer service/financial services environment Minimum 2 years’ experience leading teams Strong skills in: Function specific IT systems Presentation skills Communication (written and oral) Problem solving Data interpretation Decision making Commercially aware Planning/Time Management Coaching Working under pressure and to deadlines Computer literate (word, excel, power point) Good knowledge of: People development Team leading/management Achieving targets/revenue generation Legislat...