The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders / shipments accordingly to the agreed upon account scope, in addition, to all the customer inquiries regarding visibility and status of the shipments along with complaints and ad hoc requests. The role ensures the enabling of acceptable customer satisfaction, business growth, productivity improvement and collaboration across the different business involved parties.

The ideal candidate is expected to assist in maintaining both customer service and customer satisfaction by also executing the processes based on the WI’s and SOP’s and identifying flaws or improvement opportunities.

The successful candidate will work in close cooperation and alignment with the Operations Supervisors, Functional Process Owners (FPO), Business Management and Operations Managers to identify and develop new processes in order to drive productivity and harmonize customer processes within the L...