You will be part of a dedicated team based in our Takapuna Hub, focused on enhancing the customer experience through transparency, care, and efficiency. In this role, you will deliver centralised specialist services, supporting customers through important and often sensitive situations, including managing deceased estates with empathy and professionalism.

You will complete centralised, specialist processes, with a primary focus on supporting customers to resolve deceased estates. There will also be opportunities to develop your expertise into more complex areas, such as managing trust customers, powers of attorney, and mortgage-related services including advances and discharges.

By fostering a culture of empathy, exceptional service, and clear communication, you will deliver meaningful outcomes that a...