Position: Operations Specialist

Schedule: Mon-Fri 8am - 5pm

The Operations Specialist is responsible for managing daily transportation operations within Forward’s Truckload Brokerage. This role focuses on rate negotiation, load optimization, and carrier coordination while developing operational reporting and analytical capabilities. The Operations Specialist serves as a key contact for assigned accounts and plays a vital role in ensuring service excellence and operational efficiency.

Core Responsibilities & Duties:

+ Independently manage assigned customer accounts, coordinating pick-up and delivery schedules and resolving time-sensitive service issues

+ Negotiate competitive rates with carriers to maximize profitability while maintaining high service standards

+ Optimize load assignments and routing for cost-effective and timely delivery execution

+ Ensure accurate and complete data entry in the McLeod Transportation Manag...