An established national compliance services provider is seeking an experienced Service Delivery Manager to lead and optimise its UK-wide water hygiene service operations.

The role offers the opportunity to take full accountability for service performance, operational efficiency and customer satisfaction across a large, geographically dispersed workforce supporting blue-chip and public sector clients.

This is a hybrid role requiring a presence in their head office based in Ross-on-Wye and national travel to sites as required.

The Role

Reporting into a senior operations leadership position, the Service Delivery Director will be responsible for the organisation, leadership and performance of national service delivery and centralised scheduling functions.

The role oversees a workforce of 300+ technicians, risk assessors and remedial teams, delivering in excess of 12,000 planned compliance visits per month across healthcare, facilities management, local au...