Flexible Work, Better Balance
Job Title: Operations Representative
Department: 3TS – Shipment Management
Classification: Full-Time, Exempt
Reports to: Manager, TL Operations
The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skill sets, and expertise for the next level.