Job Description

Job Title: Operations Representative

Department: 3TS – Shipment Management

Classification: Full-Time, Exempt

Reports to: Manager, TL Operations

Overview

The Operations Representative is responsible for managing day-to-day shipment execution and serving as the frontline point of contact. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long-term account success. This role performs routine assignments while expanding conceptual knowledge, developing skill sets, and expertise for the next level.

Key Responsibilities

Shipment Execution & Monitoring

• Manage daily execution of customer ...