About the Role

We are seeking an experienced Operations Performance Manager to lead and drive operational excellence. This role is focused on lifting commercial outcomes, embedding operational excellence, and enhancing customer experiences across our village operations. Reporting to the Executive Operations & Strategy Manager, you will be a strategic leader in driving revenue optimisation, consistent operating standards, effective systems adoption, and disciplined cost management across the portfolio.

Key responsibilities will include

Partnering with Operations, Clinical, Finance, and Procurement, you will set the strategic direction for operational performance across the portfolio, standardising customer experience practices, improving workforce and roster effectiveness, embed enabling technologies, and ensure strong governance, compliance, and financial outcomes.