Our client, a top banking client in Canada is looking to hire an Operations Officer role for their team with a contract of 12 months which is renewable. This role once a week in the office for their Toronto office.

Manages steady state Athena chatbot activities such as maintenance coordination and issue management

Designs, contributes to and executes the framework for Procurement Policy non-compliance identification and resulting action plans

Operates the Bank's procurement technology solutions for: Consulting existing supplier/contract records/purchase orders, invoices to ensure accuracy of ticket resolution

Reviews, approves, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs)

Makes recommendations for improvements to procurement technology product managers. Oversees their team to establish, maintain, and recommend process imp...