Job Overview:

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our business processes. This role requires a strategic thinker with a strong background in BPO operations, process improvement, and team management.

Operational Leadership:

• Lead and manage the overall operations of the business unit, ensuring efficiency, quality, and compliance with company standards.
• Develop and implement strategic initiatives to enhance operational effectiveness and meet organizational goals.

Team Management:

• Supervise, mentor, and motivate a large team of Operations, Training, Workforce Management, Quality Assurance, and Business Intelligence & Reporting professionals.
• Foster a positive and collaborative team culture, emphasizing continuous learning and development....