Oversee the daily operations of the platform/business unit to ensure smooth execution of operational activities.
Develop and implement operational strategies to improve user activity, transaction volume, customer experience, and overall business performance.
Work closely with BD, Marketing, Product, Customer Support, Compliance, and Tech teams to ensure business objectives are aligned and executed effectively.
Plan, execute, and monitor operational campaigns, including user growth campaigns, trading activities, retention programs, and incentive plans.
Analyze operational data, user behavior, campaign performance, and market trends to identify issues and provide actionable improvement plans.
Establish and optimize internal operational processes, SOPs, reporting mechanisms, and workflow standards.
Manage and guide the operations team, including task allocation, performance follow-up, an...