Duties:


Manage procedural compliance to confirm that all policies and procedures are being followed and implemented

Review the Operation’s P&L providing explanation when necessary, as well as planning the monthly and daily sales objectives taking necessary measures to meet them

Assist in placing sales strategies in coordination with Senior Operations Manager and design action plans to ensure that those strategies are being implemented

Analyze data, observe the operation and take all necessary measures to ensure that guests are served in a timely and accurate manner in order to maximize satisfaction
Coach, train, motivate and appraise team members’ performance in order to optimize their contribution to the company and support their skill development as needed

Analyze reports from statistical and functional metrics and share insights for improvement and efficiency maximization in a timely manner

Implement and improve the quality a...