Purpose of Role

This role provides operational leadership for a team of approximately 100 colleagues, ensuring the consistent delivery of high-quality cleaning and residential services across academic, research, and residential spaces. 

The role is responsible for ensuring services are delivered safely, effectively, and consistently across academic, research, residential and public environments through strong operational management, effective supervisory structures and clear service standards. The postholder will lead and support supervisors and frontline teams to maintain high levels of operational performance, customer service, compliance and continuous improvement across a complex 7-day operational environment.

Working closely with Accommodation Managers and wider Estates & Facilities colleagues, the role contributes to the planning and delivery of operational priorities, service developments and refurbishment activity, ensuring services remain re...