Overview

GovCIO is currently hiring for an Operations Manager to support the Readiness & Employment System as we modernize the legacy system for Veterans Readiness & Employment Service.

This position will be a fully remote.

Responsibilities

This role oversees the daily execution of IT Service Desk and infrastructure operations, ensuring consistent, high‑quality technical support while managing ticketing performance, SLA adherence, Jira administration, and continuous workflow optimization. It requires gathering and translating stakeholder requirements—particularly from Veteran Affairs subject matter experts—into effective policies, standards, and operational guidance, while fostering strong cross‑functional relationships across IT Operations, IT Service Management, Product, Project Management, and Executive Leadership. The position supports incident and problem management through technical analysis and reporting communicating complex issues to b...