Overview:

A senior operational role responsible for implementing strategic systems across a franchise group, maintaining franchisor standards, and leading a team of Area Coaches. Reports to the Leadership Team.

Key Responsibilities:

• Drive sales performance, profitability and operational excellence across stores


• Lead, coach and develop Area Coaches; manage succession planning and performance


• Analyse P&L statements and prepare quarterly business reviews for Leadership Team


• Oversee budgets, KPIs and Balance Scorecard implementation


• Manage customer satisfaction targets and complaint trend analysis


• Ensure compliance with company policies, HR practices and Employment Legislation


• Liaise with franchisor representatives and build key externa...