Position Overview
Overview
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Responsibilities
DUTIES AND RESPONSIBILITIES:
Manage the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophiesEnsure optimum productivity and service level goals are maintained at all timesMaintain an excellent working relationship with clients while continuously strive to improve the level of overall service provided. Develop all ...