Key Responsible Areas:
To accomplish the Regional operational activity for Sea Logistics for the west region, comprising BOM/AMD/PNQ branches.
To manage operations team performance by setting clear SOPs for all operations-related activities and monitoring the performance.
To hire adequate resources to meet optimum productivity targets and business retention for the West Region.
To enhance the customer experience through efficient service delivery and a feedback mechanism.
To form a clear strategy for customer retention for the network and sales business through regular engagements and customer service performance.
Inclination for the growth and performance of the team through training and development programs.
To optimise systems usage for costing, rolling forecast, accruals/ provisions as per operations guidelines.
Optimize and implement operational standards & guidelines and drive continuous improvement of the operations Team.
Evaluate and monitor operation...