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POSITION DESCRIPTION

JOB TITLE: Manager - Operations

General Summary:

The Manager is a supervisor who manages the day to day operational activities of the Leadership team. This includes ensuring that the program leaders deliver as per set expectations while maintaining the required quality standards. The role involves day to day coordination with internal as well external teams. The Manager is also required to analyze data and identify trends for performance & quality improvements.

Principal Duties/ Responsibilities:

- Effectively lead a team of program leaders on Healthcare projects.
- Ensure Team meets daily/monthly production and quality targets.
- Maintains an exemplary level of accuracy in all work.
- Handles external complaints: Analyzing the situation and creating a corrective course of action.
- Communicates effectively and timely with upstream...